Senior Aftersales Manager - Automotive Excellence in Bali

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 50000000 - 70000000
Are you a seasoned professional looking to make a significant impact in the automotive industry? We are seeking a dynamic and experienced Senior Aftersales Manager to join our team in Bali. This role offers the opportunity to lead and manage aftersales operations, ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about automotive excellence and ready to take on this challenging role, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Lead and manage the aftersales team, ensuring high levels of customer satisfaction and service quality.,Develop and implement strategies to improve aftersales operations and enhance customer loyalty.,Monitor and analyze aftersales performance metrics to identify areas for improvement and drive continuous improvement.,Build and maintain strong relationships with customers, dealers, and other stakeholders to ensure smooth aftersales operations.,Coordinate with the sales team to ensure seamless transition of customers from sales to aftersales support.,Ensure compliance with company policies, procedures, and industry regulations.,Provide training and development opportunities to the aftersales team to enhance their skills and knowledge.,Represent the company at industry events and conferences to build brand awareness and establish thought leadership.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 8 years of experience in aftersales management, preferably in the automotive industry.,Proven track record of successfully managing aftersales operations and driving customer satisfaction.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in using aftersales management software and tools.,Knowledge of Indonesian market and automotive industry trends.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Aftersales managementCustomer relationship managementStrategic planning and executionData analysis and interpretationTraining and developmentIndustry knowledge and trendsLeadership and team managementCommunication and negotiation skills
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